Frequently Asked Questions (FAQs)

1. What is Raphael de Lacroix ?

Raphaël de Lacroix is ​​a premium fashion brand offering stylish, high-quality clothing designed for those who value both elegance and individuality. We specialise in jackets, tops, trousers and dresses, pieces that are both timeless and contemporary, and that make a real statement.

2. What types of products do you offer?

We offer a wide range of branded clothing, including:

  • Jackets : Modern and versatile designs
  • Tops : Trendy and comfortable options for every occasion
  • Bottoms : Stylish pants, jeans and skirts to complete any look
  • Dresses : Elegant dresses for all seasons, perfect for both casual and formal events

3. What is your size range?

Our clothing is designed to fit a wide range of body shapes. We offer sizes from XS to XL, with detailed size charts on each product page to help you find the right size for you. If you have any questions, please do not hesitate to contact our customer service.

4. How do I know which size to choose?

We provide you with a detailed size chart for each product to help you make the best choice. If you are hesitant between two sizes or have any doubts, contact our customer service for personalized recommendations.

5. What materials do you use for your clothes?

We use only the highest quality fabrics to ensure both comfort and durability. Our collection is made up of premium materials such as organic cotton, wool blends, and eco-friendly textiles, selected for their style and longevity.

6. Are your products ethically made?

Yes, we are committed to sustainability and ethical fashion practices. Our clothing is produced with care, ensuring fair wages and respectful working conditions for the artisans who make it. We also prioritize eco-friendly materials and sustainable production methods.

7. Do you offer international shipping?

Yes, we ship worldwide! No matter where you are, you can enjoy our premium clothing. Shipping costs and delivery times vary depending on your location, and will be displayed at checkout.

8. How long does it take to receive my order?

Order processing typically takes 1-2 business days. Delivery times vary depending on your location, but most orders arrive within 5-10 business days for domestic deliveries and 7-15 business days for international deliveries.

9. Can I change or cancel my order after I have placed it?

Once the order is confirmed, we will immediately begin processing it to ensure prompt delivery. If you need to make any changes, please contact our customer service within 24 hours, and we will do our best to assist you.

10. How do I take care of my Raphaël de Lacroix clothes?

Each product comes with care instructions, but in general we recommend hand washing or machine washing in cold water, followed by air drying. For jackets and dresses, dry cleaning is recommended to maintain their quality and shape.

11. What is your return/exchange policy?

We offer a 30-day return and exchange policy. If you are not completely satisfied with your purchase, you may return or exchange your product within 30 days of receiving your order. Items must be unused, unworn and in their original condition.

12. How can I track my order?

Once your order has been shipped, you will receive a tracking number by email. You can use this number to track your order online. If you have any tracking issues, our customer service team is here to help.

13. Do you offer gift cards?

Yes! We offer gift cards in different values, perfect for any occasion. You can buy them directly on our website and use them for any product in our store.

14. Are there any promotions or discounts available?

We regularly offer promotions and discounts, which you can find on our website or by subscribing to our newsletter. Don't forget to follow us on social media to receive updates on our new collections and exclusive offers.

15. How can I contact customer service?

If you have any questions or need assistance, our customer service team is here to help. You can contact us by email at support@raphaeldelacroix.com or via our contact form on the website. We aim to respond within 24 hours.